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RETURNS AND EXCHANGES

 

Thank you for visiting our after-sales self-service web page. Here, we hope that you will be able to resolve whatever problems you are experiencing. We’re very sorry for whatever inconvenience your purchase may have caused you.

If your product does not meet your needs during this period, please contact us via our support email or customer serviece phone, let us know what we can do to help you.

Moreover, as a reminder, if you are having trouble using one of our products, you can always refer to the FAQ or Instruction Manuals section on our website, where you may be able to resolve the issue yourself.

Thank you in advance for all of the information you are providing.

Warranty Information Tips

Order ID: You can find this in your Amazon account’s order history.

Product Name: You can find this in your Amazon account’s order history, as well as on the packaging or manual of the product. Some products come with a watermark showing the model number and/or name of the product.

Refund or Exchange: Please enter your preference, and we will do our best to accommodate your needs.

Reason for Request: Enter a short description of the problem here, e.g. “defective”.

RETURNS

Buy with confidence. Your satisfaction is 100% guaranteed!

If you are not completely satisfied with your purchase then please contact us. We will gladly exchange your product or give you a refund. We will even pay to have the product shipped back. Gift Wrap charges are not refundable. 

EXCHANGES

A return authorization is required for any exchange or refund. Any product shipped to us without a return authorization will be returned to the customer at his or her expense.

We will issue a refund or exchange as long as the request is made within 30 days of the shipping date, the merchandise is returned in the same condition as it was when shipped, and is received in the original packing material and with all of its accessories such as: remote control, cables, antennas, connectors, brackets and owner’s manuals. The merchandise returned will be inspected when it arrives at the warehouse and you will be charged for anything missing.

Note: Errors or oversights when placing orders (wrong model, size, feature, color, unit of measure [each, single, pair, system), or mismatched left or right speakers are the sole responsibility of the customer who accepts all associated expenses.